Is this suitable for beginners or older adults?+
Yes. JP can adjust the pace, range of motion, rest periods, and exercise choice to your current ability. Your pre-screen answers help shape a safer starting point.
What equipment do I need?+
Start with a reliable internet connection, a device with video, comfortable clothing, and enough clear floor space to move safely. JP will tell you in advance if a chair or simple equipment would help.
What if I have an injury or health concern?+
Share it before booking. JP can discuss practical exercise modifications, but training is not medical care. Depending on the concern, you may be asked to get guidance or clearance from a qualified healthcare professional.
Am I signing up for a membership?+
No. Sessions are pay as you go, with no long-term commitment. Your introductory session is $50 CAD; future sessions are $60 CAD each. Purchase one session, then choose the time that works for you.
Why is the first session $50?+
The introductory rate makes it easier to experience Javier’s coaching before paying the regular $60 CAD session rate. You can decide one session at a time—there is no required package.
What happens after I pay?+
Square leads directly to Calendly after successful payment. For Bitcoin, confirm the current BTC amount with Javier first, then email the transaction ID; your booking link follows after payment confirmation.
What if no available Calendly time works for me?+
Email Javier and he will try to arrange an alternative time. If you have already paid and no suitable time can be arranged, you may request a full refund for the unused session.
Can I cancel or reschedule?+
Yes. Email Javier at least 24 hours before your scheduled start time to reschedule without charge or request an eligible refund. Changes with less than 24 hours’ notice normally count as the session; genuine emergencies can be considered individually.
What if the video connection fails?+
We will spend up to 10 minutes troubleshooting or switch to another agreed platform. If technology prevents a meaningful session, the session or unused time will be rescheduled at no additional charge.
Can an unused session be refunded?+
Yes. An unused session is refundable to the original payment method when requested at least 24 hours before a booked appointment. A payment that has not yet been booked is also refundable if no suitable time can be arranged. Inside the 24-hour window or after a session begins, payments are normally non-refundable.
How do Bitcoin rescheduling and reimbursements work?+
Rescheduling does not require another Bitcoin payment; the confirmed payment remains as credit for your new appointment. If a reimbursement is eligible, the session’s CAD value is converted to BTC at the exchange rate used when the reimbursement is processed, less the blockchain network fee. You must confirm the return wallet address with Javier, and completed blockchain transactions are final.
Which video platform can we use?+
FaceTime, Skype, WhatsApp, Zoom, Signal, Telegram, or Google Meet. You can choose the option that feels easiest and confirm it before your session.